Incident management policy resources

• Reportable incident brief (RIB) template (V2)

Use the templates below from 14 December 2020 onwards.

• Appointment of preliminary risk assessment team
• Standing appointment of preliminary risk assessment team
• PRA report
• PRA action log
• Concerns about individual issues - PRA

Use the templates below from 14 December 2020 onwards.

• Appointment of SAER review team
• SAER team member letter
• Standing appointment of core SAER team members (V1.1)
• Appointment of additional SAER members
• Concerns about individuals SAER
• Interviewee letter SAER
• Findings report SAER (V1.1)
• Recommendations report SAER

Use the templates below from 14 December 2020 onwards.

• Safety check team appointment
• Standing appointment of safety check team
• Safety check report and action log
• Concerns about individuals – safety check
• Appointment of Corporate Harm Score 1 review team
• Team member letter - Corporate
• Concerns about individuals – Corporate Harm Score 1 review
• Interviewee letter - Corporate
• Corporate Harm Score Report 1 template

One-minute explainer - Serious corporate incident management

This one-minute explainer video describes serious corporate incident management processes in NSW Health.

Platform: YouTube Duration: 1m 24s

Presentation - Serious Corporate Incident Management Process

This video explains the NSW Health serious corporate incident management process.

Platform: YouTube Duration: 5m 19s

• Serious corporate incident management end to end process end-to-end process
• Serious corporate incident management processes – slides for local presentation
• Serious corporate incident management - Staff factsheet

Provide these resources after speaking with a family to help explain the NSW Health incident management process.

• What to expect when a serious incident occurs – summary (English)
• What to expect when a serious incident occurs – summary (Arabic)
• What to expect when a serious incident occurs – summary (Chinese Simplified)
• What to expect when a serious incident occurs – summary (Chinese
• What to expect when a serious incident occurs – summary (Greek)
• What to expect when a serious incident occurs – summary (Hindi)
• What to expect when a serious incident occurs – summary (Italian)
• What to expect when a serious incident occurs – summary (Korean)
• What to expect when a serious incident occurs – summary (Spanish)
• What to expect when a serious incident occurs – summary (Filipino)
• What to expect when a serious incident occurs – summary (Vietnamese)
• What to expect when a serious incident occurs – booklet

• Composition of Serious Adverse Event Review (SAER) Teams
• Responding to serious adverse events involving violence abuse and neglect

Access legislation via NSW Health Legal compendium. Relevant NSW Health legislation includes:

• Health Administration Act 1982
• Health Administration Regulation 2020
• Health Administration Amendment (Serious Adverse Event Reviews) Regulation 2020
• Health Care Complaints Act 1993 (NSW)
• Health Records and Information Privacy Act 2002
• Health Records and Information Privacy Regulation 2017
• Health Services Act 1997
• Privacy and Personal Information Protection Act 1998
• Private Health Facilities Act 2007
• Private Health Facilities Regulation 2017
• Work Health and Safety Act 2011

These policies and guidelines are relevant to the NSW Health Incident Management policy.

• Seclusion and Restraint in NSW Health Settings (PD2020_004)
• Managing Child Related Allegations, Charges and Convictions Against NSW Health Staff (PD2020_044)
• Clinical Procedure Safety (PD2017_032)
• Complaint Management Guidelines (GL2020_008)
• Complaints Management (PD2020_013)
• Coroners Cases and the Coroner's Act 2009 (PD2024_036)
• Corrupt Conduct – Reporting to the Independent Commission Against Corruption (ICAC) (PD2016_029)
• Data collections – Disclosure of unit record data held for research or management of Health Services (PD2015_037)
• Death - Management of a Sudden Unexpected Death in Infancy (PD2019_035)
• Electronic Information Security Policy – NSW Health (PD2020_046)
• Injury Management and Return to Work (PD2022_002)
• Investigation, Review and Reporting of Perinatal Deaths (PD2022_026)
• Lookback Policy (PD2023_003)
• Managing Complaints and Concerns About Clinicians (PD2018_032)
• Managing Misconduct (PD2018_031)
• Medication Medication Handling (PD2022_032)
• New South Wales Health Services Functional Area Supporting Plan (NSW HEALTHPLAN) (PD2024_029)
• NSW Health Code of Conduct (PD2015_049)
• NSW Health Patient Safety and Clinical Quality Program (PD2005_608)
• Open Disclosure Policy (PD2014_028)
• Public Interest Disclosures (PD2016_027)
• Reporting of Maternal Deaths to the NSW Clinical Excellence Commission (PD2021_006)
• Enterprise-wide Risk Management (PD2022_023)
• Significant Legal Matters and Management of Legal Services (PD2017_003)
• Working with Children Checks and Other Police Checks (PD2019_003)
• Work Health and Safety: Better Practice Procedures (PD2018_013)

• SAER Education Learning Pathway